Effective Date: 08/02/2025

Thank you for shopping with Gramin Bytes. We strive to ensure that you are completely satisfied with your purchase. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed for orders placed on our website.

1. Order Cancellation

We understand that situations can arise where you may need to cancel an order. You may request the cancellation of your order under the following conditions:

  • Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, you can do so by contacting us at info@graminbytes.com or calling us at +91 9720486349. We will process the cancellation and issue a full refund to your original payment method.

  • Cancellation After Shipment: Once an order has been shipped, it can no longer be canceled. In such cases, you will need to follow the refund and return process outlined below.

2. Refund Policy

At Gramin Bytes, we want you to be satisfied with your purchase. If you are not satisfied with your order or if the products are damaged or defective, you can request a refund under the following conditions:

  • Eligibility for Refund: To be eligible for a refund, you must notify us within [insert number of days] days of receiving your order. The product must be unused, unopened, and in its original packaging. Refunds will only be processed for products that meet these criteria.

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [insert number of days] days of delivery with a clear description and, if possible, photos of the damage or defect. We will investigate the issue and arrange for a refund or replacement.

  • Non-returnable Products: Certain products, such as perishable goods or customized items, may not be eligible for return or refund. Please check the product description for any specific return or refund conditions.

3. Refund Process

Once we receive your cancellation or return request, we will process the refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, the refund will be credited to the same credit card. Refunds may take [insert number of days] business days to appear on your account, depending on your payment provider.

  • Shipping Charges: If the cancellation or refund is due to an issue with the product (such as damage or defect), we will also refund the shipping charges. However, if the cancellation is initiated by the customer for personal reasons, shipping charges are non-refundable.

4. Return Process

If a product is eligible for return (such as a defective or damaged item), please follow these steps:

  1. Contact Us: Notify us via email at info@graminbytes.com or call us at +91 9720486349 within [insert number of days] days of receiving your order to initiate the return process.

  2. Return Shipping: After we approve your return, you will be provided with instructions for returning the product. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).

  3. Return Confirmation: Once we receive the returned product and verify that it meets the refund conditions, we will process your refund.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you may return the original product for a refund (subject to the conditions above) and place a new order for the item you want.

6. Non-Refundable Situations

Please note that refunds will not be issued in the following situations:

  • Products that are used, opened, or damaged by the customer after delivery.
  • Products returned after the [insert number of days] days return window.
  • Products that were on sale, discounted, or specially marked as non-returnable at the time of purchase.
  • Custom or personalized items that are made to your specifications.

7. Customer Support

If you have any questions or concerns about cancellations, returns, or refunds, please do not hesitate to contact our customer support team. We are happy to assist you!

Contact Information:
Gramin Bytes
Email: info@graminbytes.com
Phone: +91 9720486349
Office: Plot No.46, Melford City-2, Rohta Road, Near Indian Oil Petrol Pump, Nand Vihar, Meerut, Uttar Pradesh-250001.